This policy outlines the steps required to ensure timely commission payments at Relive.
Following these guidelines will help you get paid quickly and accurately.
Guest Card
Always create and send a guest card to the property.
This registers the client under your name and helps protect your commission.
What you must submit:
- During invoice submission, upload a screenshot confirming the guest card was sent.
Important:
- Even if a property discourages guest cards, send one anyway to ensure proper tracking.
- If a guest card is not sent, you may lose the commission.
Lease Application Form
Your client must list you as their referral source on the lease application.
Failure to be listed may result in loss of commission.
Market Rent vs. Net Effective Rent (Verify Before Submitting)
Properties pay commission based on one of two rent types:
- Market Rent: full monthly rent before specials
- Net Effective Rent: rent after specials are factored in
Before submitting an invoice, confirm which one the property uses.
- If the property pays on Net Effective Rent, use the Net Effective Rent calculator during invoice submission.
- Submitting the wrong rent type/amount can delay collections and payment.
Submit Your Invoice Immediately After Closing
As soon as the deal closes, create an invoice in the CRM.
- If you still need to confirm details, use Save as Draft.
- Submitting promptly helps the collections team process your invoice faster and reduces payment delays.
End-of-Quarter Rule (Approval Date Controls Commission Rate)
At the end of the quarter, whenever you submit an invoice, the date that matters for your commission will be the Approval Date
Example: imagine you were an Agent (70% commission) during Q1, are promoted to Elite Agent on Q2 (90% commission). You submit an invoice on Apr 2nd, but the client was approved on Mar 29th
The commission to apply to this invoice is the Q1 commission at 70%
Track and Verify Your Invoice
You can track your invoice status in the Relive App → Invoices. Use filters to view Drafts, Submitted, and Processed invoices.
Before your client moves in, double-check:
- Rent type and rent amount (Market vs. Net Effective)
- Move-in date
- Property and unit details
- Commission percentage or flat fee
- Required uploaded documents (if applicable)
If anything is incorrect, update and resubmit promptly to avoid delays.
Handling Incorrect Invoices
If an invoice has errors after submission, email the collections team immediately: finance@reliverealty.com
Important:
- Only the collections team can correct submitted invoices.
- In your email, clearly describe what’s wrong and what the correct information should be (this speeds up resolution).
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