Invoicing & Payments

Always create and send the client's guest card to the property. This ensures the client is registered under your name and protects your commission.

Even if a property discourages guest cards, send one to ensure proper tracking of your client.

Failure to send a guest cards, may result in loss of commission.

Use the Relive app:

Finances → Invoices → Create Invoice.

Select client/property, enter unit, rent, lease term, move-in, app date, escort status, flat or % commission.

Attach docs if needed → Check if the property pays on market rate or net effective → Submit.

Common Mistake:

Always confirm the payment method (market vs. net effective) — sending the wrong amount can delay payment.

You should submit an invoice as soon as your client’s lease is approved.

Usually, the client will let you know, but if you haven’t heard back within 2–3 days of them applying, follow up right away.

If they don’t reply, call the property directly to confirm their approval status. Once confirmed, gather all key details — rent amount, move-in date, and lease term — and submit the invoice immediately in the Relive app.

Properties can take up to 90 days after your client’s move-in date to process your payment. One big advantage of working with Relive is that our finance team follows up consistently to help speed things up — but some properties still pay slowly.

Once the payment hits our bank account, our Finance team will execute our the Paystub on Friday and you can expect your commission on the following Monday.

Tip: If you want faster commissions, check our list of fast-paying properties in the Relive app. Balancing these with slower-paying ones helps you keep your commission flow more steady and predictable.

After you submit your invoice to finance, you'll not be able to edit it anymore, but you can leave a comment on the "Notes" section of your invoice, and our finance team will update your invoice for you.

Once our finance team gets a notification of payment, they immediately insert that information in the app, this way you already know that your payment was processed already.

Depending on the platform which is doing the direct deposit, it can take 3-5 business until the payment hits our bank account.

On your invoice, on the top left corner, it is also displayed when you can expect to get paid.

Direct Deposit is a payment method where funds are deposited directly into the agent’s bank account.

Fee

Payments processed via Direct Deposit may include an additional fee.

This fee is paid by the agent and can be 1.2% or 1.3% (depending on the payment processor/provider).

When it applies

The fee applies whenever Direct Deposit is selected by the management company

When you won’t be charged

If your commission is paid by check (for example), this fee does not apply.

Submitted: This status means the invoice is pending dispatch or the client has not yet moved in.

Processing: This status indicates the invoice has already been sent to the property.

Net effective rent includes any specials or discounts — like free rent.

For example, if the listed rent is $1,300 with one month free on a 12-month lease, the net effective rent is about $1,192.

Market rate, on the other hand, is the full listed rent without specials — in this example, it stays at $1,300.

Before you submit your invoice, always confirm whether the property pays on net effective or market rate.

If it’s net effective, submit the adjusted amount. If it’s market rate, submit the full listed rent.Always double-check this with the property first — it helps prevent delays and ensures you get paid on time.

For information about cash advances, click here: Cash Advances Policy